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The way we operate

Shipping and Delivery

Unless otherwise agreed in writing, all deliveries are ex-bonded warehouse, Rotterdam, The Netherlands.

Shipping is always arranged by the Buyer, unless otherwise agreed in writing. Perspective Buyers are hereby informed that is well equipped to offer assistance with regard to selecting shipping companies and such like.

Privacy Policy respects your privacy. All the information you have provided us will only be used for our communication with you regarding your orders with us. Your information will not be shared with any other party, unless there is a binding legal requirement for us to do so.

A comprehensive statement regarding our handling of your information can be found in our Privacy Statement.

Purchase and Payment

Placing an order on constitutes a legally binding contract between yourself and After confirming your order, will provide you with a Pro Forma Invoice for the order. No financial transfer will be made through, all financial handling is done through an external partner. None of your financial details are stored on the server.

Please refer to our Secure Payment page for complete information about the payment procedure.

Returns and Replacements

Prior to transfer of ownership ofthe goods from to the customer and prior to payment by the customer to, the customer is offered the opportunity to have the goods checked by either himself or an organisation like SGS. This ensures that the goods are in good order at the moment they are received by the customer.

Therefore, does not have a replacement or return policy.

Follow up on Orders will inform you of the status of your order as it is processed from factory to loading at the port. Information will be provided via email and through the user account. You may view the status of your order at any moment by logging in.

Click here for an overview of all your orders

Updating Account Information kindly asks all customers to report any change in contact details as soon as possible. This way aims to ensure that communication with the customers remains accurate and that customers receive all information that is sent by

Click here to check your account details